Assure Hedge, who is one of our premier solutions provider must comply with the Client Assets Sourcebook (CASS) of the FCA Handbook, which sets out the rules for holding and controlling client money. This includes the treatment, segregation, safeguarding, and strict record keeping of client money and assets.
Client Funds are held with Global Tier 1 banking partners, in segregated client accounts, thus ensuring your funds are held completely separate from ours and our partners own funds.
We do not hold any client funds. All eligible client funds are deposited with Assure Hedge and is held by them on trust for you and is completely segregated from both ours and their own corporate funds. Should Assure Hedge become insolvent, your funds may not be used to offset any sums owed to Assure Hedge’s creditors.
The only clients whose money and assets are not treated in this way are professional clients, or eligible counterparties who have signed a Title Transfer Collateral Agreement explaining how their money and assets are held differently. This agreement is not available to retails clients.
Ebury’s client funds are held in segregated accounts, entirely separate from their own operating accounts, so client funds are safeguarded.
The levels of capital requirements are based on Ebury’s level of activity. The FCA reviews Ebury’s capital adequacy on an annual basis.
Ebury has strict governance and operational processes in place to scrutinise the accuracy of each of their transactions, with appropriate involvement from their Directors. Compliance with Ebury’s governance and processes is regularly audited
Treasury First aims to provide the best possible service to all of its clients but in the event that things go wrong, please notify us so that we can rectify the issue as soon as possible. Your feedback is important to us and helps us to improve the products and services we offer to you.
All complaints will be investigated by trained staff, Treasury First will endeavour to provide you with a resolution as quickly as possible.