Treasury First only works with regulated firms, our Foreign Exchange solutions provider must comply with the Client Assets Sourcebook (CASS) of the FCA Handbook, which sets out the rules for holding and controlling client money. This includes the treatment, segregation, safeguarding, and strict record keeping of client money and assets.
Client Funds are held with Global Tier 1 banking partners, in segregated client accounts, thus ensuring your funds are held completely separate from ours and our partners own funds.
How your money is protected
We do not hold any client funds. All eligible client funds are deposited with Assure Hedge and is held by them on trust for you and is completely segregated from both ours and their own corporate funds. Should Assure Hedge become insolvent, your funds may not be used to offset any sums owed to Assure Hedge’s creditors. If Assure Hedge is unable to meet its financial obligation to you, eligible claimants will be able to claim any shortfall of up to £85,000 from the Financial Services Compensation Scheme (FSCS).
When this does not apply
The only clients whose money and assets are not treated in this way are professional clients, or eligible counterparties who have signed a Title Transfer Collateral Agreement explaining how their money and assets are held differently. This agreement is not available to retails clients.
Treasury First aims to provide the best possible service to all of its clients but in the event that things go wrong, please notify us so that we can rectify the issue as soon as possible. Your feedback is important to us and helps us to improve the products and services we offer to you.
All complaints will be investigated by trained staff, Treasury First will endeavour to provide you with a resolution as quickly as possible.