Regulation

Foreign exchange and payment services are provided by ALT 21 Limited and Sciopay Ltd. ALT 21 Limited is authorised and regulated by the Financial Conduct Authority (FRN 783837) and registered in England and Wales (Company No. 10723112) with its registered office at 45 Eagle Street, London WC1R 4FS, United Kingdom. Sciopay Ltd is registered in England and Wales (Company No. 12352935), licensed and regulated by HM Revenue & Customs as a Money Service Business (Licence No. XCML00000151326), and authorised by the Financial Conduct Authority as an Authorised Payment Institution (FRN 927951). Treasury First acts as an approved partner to both ALT 21 Limited and Sciopay Ltd, operating under separate shared revenue agreements with each. Customers purchasing products or services via the ALT 21 Limited or Sciopay Ltd platforms enter into a direct client relationship with the respective provider.

Complaints

Treasury First aims to provide the best possible service to all of its clients but in the event that things go wrong, please notify us so that we can rectify the issue as soon as possible. Your feedback is important to us and helps us to improve the products and services we offer to you.

All complaints will be investigated by trained staff, Treasury First will endeavour to provide you with a resolution as quickly as possible.